FAQ

All listings announce the typical shipping times. The pre-orders typically ship 3-4 months after the drop. If you have a specific box you are wondering about please check the shipping updates page or email: help@obsidiandescension.com

We are a monthly pre-order. Boxes will drop at 12pm CST on the 1st of the month & 15thof the month.

We are based out of Texas, US :)

Yes, we ship internationally.

Yes, we can update your address if the label hasn't been printed. Unfortunately, once the label is printed, we can't make any changes.

Address changes will be made for all orders, not just individual orders.

Preorders cannot be canceled; all preorder sales are final. 

We do not offer exchanges and returns. If you have any issues with your order please contact us at help@obsidiandescension.com

We are not responsible for lost or stolen packages. In case of a lost or stolen package, it is recommended to immediately contact the postal service provider for further instructions.

Please inspect your order upon arrival.
Any claims for damaged or missing items must be submitted within 7 days of delivery.

What does qualify as damaged:
Severely dented/crushed corners
Broken or crushed spine
Deep very noticeable scratches on the cover/spine.
Ripped or bent pages that affect the readability of the book.

What does not qualify as damaged:
Light scratches
Small dings/dents
Slightly dented corners
Wavy pages

All damage and missing item claims are reviewed on a case by case basis. Proof of purchase and damages are required. All items must be returned before a replacement is sent. We'll provide a return shipping label via email as a one-time courtesy. If you can't print and use the label, you'll be responsible for the return shipping cost.

No, refunds will not be provided for declined packages.